Return and Refunds

We want you to shop with confidence at VIVE UAE. If you are not satisfied with your purchase, we provide a straightforward return and refund policy.

1. Eligibility for Returns

  • Products can be returned within 7 days of delivery.

  • Items must be unused, in original packaging, and in the same condition as received.

  • Certain products, such as hygiene items or customized products, may not be eligible for return.

2. Return Process
To initiate a return, please contact us at viveuae@gmail.com with your order details. Our team will guide you through the return procedure.

3. Refund Process
Once the product is received and inspected, refunds are processed within 5–10 business days. Refunds will be made through the original payment method or as store credit, depending on your preference.

4. Exchanges
Exchanges are possible for defective or incorrect items delivered.