FAQs

  1. What is VIVE UAE?
    VIVE UAE is a UAE-based dropshipping store offering a wide range of products with free delivery and cash on delivery.

  2. Do you offer free delivery?
    Yes, we provide free delivery on all products across the UAE.

  3. Do you have cash on delivery?
    Yes, customers can pay in cash when receiving their order.

  4. How long does delivery take?
    Orders typically arrive within 3–7 business days.

  5. Which areas do you deliver to?
    We deliver across all major cities and regions in the UAE.

  6. Can I track my order?
    Yes, tracking details are provided once your order is shipped.

  7. How do I place an order?
    Simply add your desired product to the cart, proceed to checkout, and provide your details.

  8. Do I need an account to shop?
    No, you can shop as a guest, but creating an account allows faster checkout and order tracking.

  9. Are your products authentic?
    Yes, we source from reliable suppliers to ensure quality products.

  10. What if I receive a defective item?
    Contact us immediately, and we will arrange a return or replacement.

  11. How do I request a refund?
    Send us an email with your order number at viveuae@gmail.com.

  12. Are returns free?
    Yes, returns are free for defective or incorrect items. For other reasons, shipping may apply.

  13. How long does it take to process a refund?
    Refunds are processed within 5–10 business days after inspection.

  14. Can I change my shipping address after placing an order?
    Yes, contact us as soon as possible before the item is dispatched.

  15. Do you offer exchanges?
    Yes, exchanges are available for defective or wrong products.

  16. Can I cancel my order?
    Orders can be canceled before shipping. Contact us quickly if you need to cancel.

  17. Is my data safe with you?
    Yes, we use secure systems to protect your information.

  18. Do you sell outside the UAE?
    Currently, we only serve customers within the UAE.

  19. Do you have discounts or promotions?
    Yes, we regularly offer promotions. Subscribe to our newsletter for updates.

  20. How do I contact customer support?
    You can reach us at viveuae@gmail.com.